Returns Policy

📋 Overview

At WhiskyTreasury, we stand behind every bottle we sell. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return unopened, undamaged bottles within 14 days of delivery for a full refund (less shipping costs).

🔄 Return Conditions

To be eligible for a return, the following conditions must be met:

• Unopened: The bottle must be unopened with the original seal intact
• Original Packaging: All original packaging, labels, and accessories must be included
• Timeframe: Returns must be initiated within 14 days of delivery date
• Proof of Purchase: Order number or receipt is required
• Condition: The bottle must be in original, resalable condition

📦 How to Initiate a Return

💰 Refund Process

Once we receive and inspect your return, we will process your refund as follows:

• Full Refund: For unopened, undamaged bottles within 14 days of delivery
• Partial Refund: For items returned after 14 days (up to 30 days) - 50% of item value
• No Refund: For items returned after 30 days or with broken seals
• Shipping Costs: Original shipping costs are non-refundable
• Return Shipping: Buyer is responsible for return shipping costs unless the item was damaged or incorrect
• Restocking Fee: A 15% restocking fee may apply for non-defective returns

💔 Damaged or Incorrect Items

If your bottle arrives damaged or you receive the wrong item, we will make it right at no cost to you.

• Time Limit: Contact us within 48 hours of delivery
• Documentation: Please provide photos of the damaged packaging and bottle
• Resolution: Full refund or replacement including return shipping costs
• No Restocking Fee: Damaged or incorrect items are not subject to restocking fees

🌍 International Returns

🔄 Exchanges

If you need to exchange a bottle for a different product, please follow the return process above and place a new order for the desired item. We do not offer direct exchanges. Once we receive your return and process the refund, you can use the refund amount toward your new purchase.

💳 Refund Timing

• Processing Time: 7-10 business days after we receive your return
• Credit Card Refunds: May take an additional 3-5 business days to appear on your statement
• PayPal Refunds: Immediate but may take 1-2 days to reflect in your account
• Bitcoin Refunds: Processed at current market value (may vary from purchase price)
• Bank Transfers: 5-7 business days

📝 Cancellation Policy

• Before Shipment: Full refund within 1 hour of order placement
• After 1 hour but before shipment: Refund minus $10 processing fee
• After Shipment: Must follow standard return process (cannot cancel once shipped)
• Pre-orders: Can be canceled up to 7 days before estimated shipping date

❓ Frequently Asked Questions

• Can I return a bottle I've already opened? No. Due to alcohol safety regulations, we cannot accept returns of opened bottles.
• Who pays for return shipping? The buyer is responsible unless the item arrived damaged or was incorrect.
• How long do I have to return an item? 14 days from delivery date for unopened bottles.
• What if my package was stolen after delivery? We are not responsible for packages stolen after delivery confirmation. Please ensure you ship to a secure address.
• Can I return a gift? Yes. The refund will be issued to the original purchaser's payment method.
• What about limited edition bottles? Returns for limited edition or rare collector bottles are reviewed on a case-by-case basis. Contact us for assistance.

📧 Need Help?

If you have questions about returns, damaged items, or need assistance with the return process, please contact our customer service team:

• Email: support@whiskytreasury.com
• Order Support: Include your order number for faster assistance
• Response Time: Within 24-48 hours (Monday-Friday)

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